Insights onThe Future of IT

AIAI TicketingAITSMAsset ManagementAutomation
Split pixel-art illustration contrasting an overwhelmed traditional IT desk buried in paperwork with a Harmony-powered team resolving requests autonomously through AI

Jul 28, 2026 | Nitzan Shapira

Building Harmony: Why We're Betting the Next Decade on AI-Native Enterprise Service Management

ESMEnterprise Service ManagementAI

Harmony has raised $34 million in seed funding, led by Lightspeed Venture Partners. Why we believe Enterprise Service Management is ready to be reinvented around software that resolves work instead of routing it.

Build vs Buy for AI in IT: The Fifth Stage

Jul 27, 2026 | Omer Zucker

ITSMCIOAutonomous IT
The 2026 ITSM Playbook: 3 Parameters Every IT Leader Must Know Before Their Next AI Decision

The 2026 ITSM Playbook: 3 Parameters Every IT Leader Must Know Before Their Next AI Decision

May 8, 2026 | Omer Zucker

AITSMEfficiencyITSMUser ExperienceSaaS
How Harmony Automates Repetitive Helpdesk Tasks (and you should too)

How Harmony Automates Repetitive Helpdesk Tasks (and you should too)

Apr 17, 2026 | Ran Ribenzaft

AIAI TicketingAITSMAutonomous ITIT Automation
Top AI Agent Solutions for IT in 2026

Top AI Agent Solutions for IT in 2026

Apr 8, 2026 | Ran Ribenzaft

AI TicketingAIIT Automation
The SaaS Sprawl Problem: The Real Cost of Shadow IT

The SaaS Sprawl Problem: The Real Cost of Shadow IT

Apr 3, 2026 | Ben Tibi

SaaSIT AutomationIT OperationsShadow IT
Stop Building, Start Scaling: A Manager’s Guide to Out-of-the-Box IT Automation

Stop Building, Start Scaling: A Manager’s Guide to Out-of-the-Box IT Automation

Mar 17, 2026 | Ben Tibi

AIAutomationIT AutomationWorkflow